Locker Issues in Property Management

For property managers, apartment owners, and real estate developers, managing package deliveries efficiently can often feel like a juggling act. Lockers and package rooms have become essential tools for modern properties, especially as online shopping continues to grow. However, despite their convenience, they come with their own set of challenges. 

A recent survey of property decision-makers highlighted three common issues with package systems:

1. Equipment Malfunctions (reported by 50% of respondents)
2. Installation Issues (46%)
3. Resident Troubleshooting Requests (38%)

The question is, how can property managers address these concerns and ensure a smooth package management experience for residents, staff, and carriers alike? This is where LockerMD comes in.  

Tackling Equipment Malfunctions with Proactive Solutions 

The Problem 

Popular package solutions are designed to simplify things, but equipment malfunctions can do the opposite. Broken screens, jammed doors, or software issues can all cause frustration for residents and a potential flood of complaints for property managers. 

How Luxer One by LockerMD Solves It 

With over 300 million deliveries handled and 4 million users, LockerMD has the experience to provide reliable, cutting-edge locker systems and superior service. Here’s how they ensure uptime and efficiency:

• Top-notch Technology: LockerMD works exclusively with Luxer One's state-of-the-art systems, which are built with heavy grade steel and solid Apple technology to withstand hacks, bugs, plus wear and tear from high usage. 
• Ongoing Support: Luxer One and LockerMD work together to ensure your package management system continues running smoothly through its 24/7 on-going service and in-market technicians to handle troubleshooting software and service issues. 
• Resident Support: Residents aren’t left in the dark. Luxer One’s support system allows users to easily report issues, recover forgotten codes, and track misplaced packages, ensuring property managers don’t need to play tech support. There’s even a simple app that includes resident chat support.

With LockerMD, equipment malfunctions become less of a headache and more of an anomaly. 

Eliminating Installation Concerns with Expert Guidance 

The Problem 

Installing a high-quality package system is not as simple as unboxing and plugging it in. Improper installation can lead to connectivity issues, misaligned lockers, poorly optimized locker placement—and that’s before you factor in the time and effort spent managing sub-contractors. 

How LockerMD Solves It 

LockerMD handles every aspect of installation to provide a seamless experience. Unlike other providers who rely on third-party contractors, LockerMD has an in-house operations team, guaranteeing quality and consistency throughout the process:

• Customized Planning: Their team starts with a site visit or floor plan review to ensure your lockers are perfectly suited for the space and workflow of your property. 
• Detail-Oriented Delivery: With regular installations, service visits and expert oversight, their team ensures that every system is delivered and installed on time and with care. 
• Transparent Implementation: Clear communication and transparency from day one keep you informed at every step of the project. 

By choosing LockerMD, you’ll eliminate the guesswork and stress associated with installation. 

Reducing Resident Troubleshooting Requests 

The Problem 

Nearly 38% of property decision makers cited questions and issues from residents as a common pain point. Whether it’s complaints about access codes or questions on how to use the locker system, these requests can quickly snowball and overwhelm staff, pulling them away from other responsibilities. 

How LockerMD Solves It 

Luxer One is built to make life easier for both residents and property managers. Here's how they lighten the load:

• 24/7 Resident Support: Luxer One’s resident support takes troubleshooting off your plate by handling common issues like forgotten codes, misplaced packages, or user errors. Residents can resolve these problems directly through the support team, freeing up time for your staff. 
• Carrier-Focused Features: Luxer One optimizes the carrier experience for delivery, improving efficiency, reducing errors and ensuring smoother package drop-offs. When deliveries run efficiently, there are fewer issues for residents to report in the first place. 
• Educational Tools for Residents: Luxer One equips residents with easy-to-follow instructions, guidance, options and 24/7 accessible support, further cutting back on unnecessary staff interruptions. 

By prioritizing resident and carrier support, LockerMD ensures your team can focus on higher-value tasks instead of playing tech support. 

Why Choose LockerMD? 

Luxer One by LockerMD isn’t just a package solution provider—it’s your consultant and trusted partner in package management. Their holistic approach eliminates common issues and offers benefits tailored to modern property needs:

• Industry-leading experience, with 10,000 locations served and counting. 
• Stellar customer service, ensuring both residents and staff feel supported at all times. 
• Transparent pricing and competitive options to ensure you get the best value for your investment. 

When you work with LockerMD, you’re not just getting a package management system—you’re investing in a solution that reduces theft, improves efficiency, and keeps residents happy and engaged. 

Conclusion 

If equipment malfunctions, installation hiccups, or troubleshooting requests are part of your package management worries, it’s time to rethink your approach. Luxer One by LockerMD combines advanced technology with unmatched customer support to ensure a seamless experience from day one. 

Discover how LockerMD can streamline your operations and enhance your residents’ experience. Contact LockerMD today for a free consultation and to learn more about their end-to-end service solutions.